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Privacy Policy

1. Information We Collect

We collect information necessary to process your orders, deliver certified diamonds, and provide a secure shopping experience.

  • Personal Details: Your full name, billing address, shipping address, email address, and telephone number when you create an account, request a custom quote, or place an order.
  • Transaction Details: Information related to your order history, purchased diamond specifications, IGI certificate numbers, and communication with our support team.
  • Payment Data: Payment transactions are processed securely through accredited payment gateways. Juja Diamonds does not store your full credit card numbers or sensitive banking credentials on our servers.
  • Technical Data: IP addresses, browser types, operating systems, time zone settings, and website browsing patterns collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use your personal data to fulfill orders, improve our services, and communicate effectively with private clients and trade partners.

  • Order Fulfillment: To process transactions, coordinate secure insured shipping, issue invoices, and provide order tracking updates.
  • Customer Support: To assist with custom diamond inquiries, ring sizing, B2B wholesale requests, and post-purchase support.
  • Authentication and Verification: To link purchased stones with official IGI grading report records and verify purchase authenticity.
  • Marketing Communications: To send promotional updates, new inventory arrivals, and newsletter content if you have opted in. You may unsubscribe at any time.
  • Website Optimization: To analyze site usage, fix technical issues, and improve the user navigation experience across our store.

3. Data Sharing and Third-Party Services

Juja Diamonds does not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers required to operate our business:

  • Logistics and Shipping Partners: Insured armored courier services (such as FedEx, Malca-Amit, or Brinks) to deliver high-value orders safely to your destination.
  • Payment Processors: Secure payment gateways to authenticate and process credit cards, bank transfers, or trade credit terms.
  • Analytics and IT Providers: Web hosting, database management, and analytics services (such as Google Analytics) to ensure site security and performance.
  • Legal and Regulatory Compliance: We may disclose information if required by law, court order, or governmental regulations to prevent fraud or enforce our terms of service.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website.

  • Essential Cookies: Necessary for basic site functionality, cart operations, and secure user logins.
  • Performance Cookies: Help us understand how visitors interact with our catalog, popular diamond shapes, and page speeds.
  • Marketing Cookies: Used to deliver relevant advertisements and track the performance of promotional campaigns.

You can adjust your browser settings to decline non-essential cookies at any time without restricting your ability to browse our catalog.

5. Data Security

We implement strict administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or alteration. All transaction pages use SSL (Secure Sockets Layer) encryption technology to safeguard data transmission.

6. Your Rights and Choices

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request updates or corrections to incomplete or inaccurate personal records.
  • Deletion: Request that we delete your personal data, subject to legal or transactional retention obligations.
  • Opt-Out: Unsubscribe from marketing emails using the link at the bottom of any promotional email.

7. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or website features. Updates will be posted directly on this page with a revised date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our official website: